TSA Screening Is Essential

Improving Customer Service Essays

Improving Customer Service Essays Improving Customer Service Essay Improving Customer Service Essay An additional method in which Disneyland Paris helps to maintain high levels of customers is by focusing of queues is by providing customers who have not purchased a fast pass with entertainment, therefore making the queuing part of the Disneyland experience. Disneyland Paris also has to maintain the good corporate image of the Disneyland Company as a whole; Disneyland is known for charm in its welcome, efficiency and cleanliness. These standards are being followed by Disneyland Paris. Part of the Disneyland image also comes from communication systems; all cast members are encouraged to communicate with customers whenever possible. Each special customer group has a team, which deals directly with their needs, for example, groups, conventions, school parties, special needs, etc. All cast members are trained to communicate with positive body language and with a smile on their face or in terms of the telephone with their voice. This will help customers feel welcomed and comfortable around cast members, thus, increase customer satisfaction and in turn the high quality of customer service will be maintained. As all cast members are trained to a high standard, they are also all given a handbook on all aspects of the complex, so any cast member should be able to give sales assistance and advice. It is important in customer care that consideration is given to all budgets. At both shops and restaurants you will find a wide variation in prices to meet every pocket. This will help to increase and maintain Disneylands high level of customer service as it will give customers a wide variety of quality and prices to choose from which in turn, will make customers feel valued and have all their needs catered for, this consequently, will increase customer satisfaction. The analysis of customer service quality is of major importance to Disneyland Paris. Therefore, each year Disneyland creates a full appraisal which involves all aspects of the organisation. Disneyland Paris is a labour intensive organisation and therefore assessment of employees is a major part of any appraisal but equally important are aspects such as VFM, maintaining safety, and maintaining the magic. This would consequently be important when maintaining a high standard of customer service as if cast members knew what they had achieved and been given goals and targets to achieve they would be better motivated and in turn would provide a high level of customer service as they would have some purpose at Disneyland. In personnel terms points to consider would be reliability of service, consistency of service, staffing levels, provision for individual and special needs and qualities of the staff. Customer care is therefore at forefront of all the operations of Disneyland Paris, from th e development of new attractions and services to the individual attention to detail and specific adaptations and facilities for guests with special needs. It would also be vital to the success of Disneyland Paris that they monitor the high quality of customer service they provide. In order to achieve this Disneyland carries out a number of methods to monitor customer service. The first an only method in which Disneyland Paris can monitor customer service is by; gathering information from customers about the level of customer service in which had been provided. In order to achieve this and gain this vital information they ask customers to fill out a short questionnaire at the end of their holiday to evaluate their stay in the Disneyland Resort. From this information Disneyland Paris can evaluate what customers on a whole feel and identify areas which they need to improve and which areas they need to maintain. This will successfully monitor the level of customer service provided and help to increase and maintain a high standard of customer service. Improving Customer Service After analysing this information about how Disneyland Paris monitor and maintain customer service I have concluded some possible suggestions as to how the current procedures can be changed or altered. Firstly, I have identified that Disneyland Paris could improve the customer service through providing high achieving staff with either bonuses to pay or a range of fringe benefits. These fringe benefits may include a good pension plan or reduced health care. I have identified that as Disneyland are short of money, these are fairly low cost bonuses for cast members to receive, however, these bonuses will help to increase the motivation of cast members as they will feel like a valued member of the team and will generate high satisfaction once these goals and targets have been met, thus, providing and maintaining the high standard of customer service Disneyland offers. I have also identified that Disneyland could implement a new method of monitoring the level of customer service provided in and around the Disneyland Resort. I believe that Disneyland should introduce regular staff meetings in order to discus how cast members feel the level of customer service could potentially be hindered and set in place methods to ensure these problems do not arise and affect the level of customer service which Disneyland provide. This would be the case as cast members who do the job day-in day-out would be able to spot things which managers higher up may not spot. This would also lead to cast members feeling more valued as they are helping the success of Disneyland Paris as a company not just working for them. As cast members would feel more valued this would lead to an increase in motivated for cast members and in turn would lead to an increase in customer service, thus, maintaining the level of customer service.

Research/Source analysis task on Genetically Modified Organisms (GMOs) Research Paper

/Source analysis task on Genetically Modified Organisms (GMOs) in Agriculture - Research Paper Example Presently advanced crop technology is being assisted majorly by genetic engineering. Reference: Discovering Biology by Michael Meaney - Mentor Publications http://www.biology-online.org/dictionary/Genetic_engineering 2. What are some genetic engineering techniques used in agriculture? The simplest and natural technique of genetic engineering is cross breeding. It has been in practice since ancient times. Some of the modern techniques used in agriculture are as follows: The bacterium method: Plants naturally contain a transformation mechanism in the form of a bacterium. In this mechanism the contact of this bacterium with a cell results in its integration into the chromosomes. Scientist exploit this natural tendency to create resistances like antibiotics. This is done by replacing the acting plasmid of bacterium with a marker gene. The gene gun method: This method does not depend on the natural working of bacterium. The DNA is introduced into the cell by DNA coated micro sized bullets . This method is used commonly since several years and its is found to be applicable over all species of crops virtually. Over the last several years, use of the "gene gun" has become a very common method to transform plants, and has been shown to be applicable to virtually all species investigated. For example, transformation of rice by this method is now routine. This is a very important development as rice is the most important crop in the world in terms of the number of people critically dependent on it for a major part of their diet. The electroporation: In this method the DNA is introduced inside the cell through the holes punctured by a jolt of electricity in protoplasts. This method is not very popular. Reference(s): http://photoscience.la.asu.edu/photosyn/courses/BIO_343/lecture/geneng.html. 3. What are some of the aims of using GMOs in agriculture? Some of the main aims of applying the GMOs in agriculture are increase in the volume of crops to fight the food crisis in the world (the high yielding genetically modified seeds are largely in use to serve the purpose), the improvement in the nutritional value of crops by introducing new genetically engineered varieties, curbing and reducing the use of pesticides by producing disease resistant safe crops. Additional aims include the preservation of environment by saving the water supplies from pesticides and by allowing the beneficial biological growths. References: http://www.greenfacts.org/en/gmo/index.htm 4. What are some crops to which genetic engineering techniques have been applied and what techniques have been applied to these crops? The gene gun method has proved to be highly useful in generation of genetically improved corn and rice. The induced mutation or bacterium method greatly assists in the introduction and production of several genetically engineered crops like banana, sugar cane, barley and wheat etc. There are 2300 officially released genetically engineered crop varieties listed in the da tabase maintained by FAO/IAEA. References: http://www-infocris.iaea.org/MVD http://photoscience.la.asu.edu/photosyn/courses/BIO_343/lecture/geneng.html. 5. How widespread and economically important has the use of GMOs on agriculture been up to the present? GMOs are used extensively all around the world. Their widespread use can be assessed by the fact that the ‘

Imagine you are a business owner; discuss debt financing, types of Assignment

Imagine you are a business owner; discuss debt financing, types of risk, beta, and investments - Assignment Example This would give you a better idea to stock only as much as you would need. For a small business the ratios can do wonders as it utilizes current cash flows to determine how much cash would be flowing in the future. Most importantly for a small business like mine the financial ratios help to identify the weaknesses and the strengths of the business. This way the retailer can have a better understanding on how to play his cards in order to make his business flourish. A few ratios that tend to be important to a small business would be income ratios, liquidity ratios, and profitability ratios. Though what seems important for a small business enterprise will not be as important for a larger business enterprise. Thus larger business corporations have to consider retailers and wholesalers, for them it’s the ratio is of total assets and total liabilities. They have manufactures and a number of other liabilities and ratios that need to be accounted for while the workings of a small business are fairly simple. Another important factor in managing small businesses that is debt financing. Most small businesses do not require large investments and so they use debt financing. Debt financing is all about taking a loan from the bank to finance the newly found business practice. Debt financing surely has its upsides and downsides. We shall discuss the upside first; debt financing allows you to have full control over your business practices unlike having a partner. Another one would be the tax benefits involved (Bragg, 2011). Another important factor would be that the amount due is fixed and so can be managed over the months’ time because it is easier to generate the amount with a target in mind. Last but not least no amount of profit generated is up for sharing. Where theres an upside theyre bound to be a downside as well. The debt financing brings along with the

Mark Ratners Concepts of Molecular Electronics

Mark Ratners Concepts of Molecular Electronics Mark Ratner  and  The Basis of the Future: Molecular Electronics Levent BahadÄ ±rhan KarakuÃ…Å ¸ 2. Introduction Mark Ratner, He is professor of chemistry and professor of materials science and engineering at Northwestern University. He studies the theory of fundamental chemical processes related to nanoscale application. Ratner is a member of the Internatioanal Academy of Quantum Molecular Science also, His lectures subjects were â€Å"Transport in molecular Junctions†and â€Å"Nano and Energy† at Stanfort University at 2009. I choose Mark Ratner because, Topic of Nano technology and energy generation are important on the sustainable energy. High capaticy batteries, high technology solar cells, etc. besides; new tech-power plants or storages These topics to be studied for me. In short, Quantum mechanics and Nano technology are always interested me[20]. 2.1. Education He graduated from Harvard University department of chemistry at 1964. Then, He started Ph.D. in chemistry from Nortwestern University and working with G. Ludwig hofaker. Ratner first lecture chemistry at New York University from 1970 until 1974[20] 2.2. Career Development He worked may extended period of time in israel and he worked with lots of scientists, including form Tel Aviv University and University of Jesursalem. Also Rater works international association, particularly in Netherlands and Denmark[20] 3. Fields 3.1 Molecular Electronics (Primary field) Molecular electronics increased interest in as of late, induced spawning by information technology may reach it computability limits in a several years. [1-2]. In order to molecular electronics to become a valued alternative to silicon researces, It will not be enough to generated molecular electronic devices with distinguished characteristics, but proper circuit and architectural solution will be needed. When lots of effort has given to the demonstration of electronic functionalities of one molecules and organic filmsi research at the circuit and system level is still in its beginning[5-9]. Investigation on single molecules or nanotube based devices prospect to keep Moore’s law alive once miniaturisation of silicon-based structures becomes useless. As first proposed by Aviram and Ratner [10]. One can imagine to squeeze whole nonlinear circuit elements such as transistors or diodes into single molecules. In principle, suchlike devices could be importantly faster and smaller th an end of the routemap solid state electron devices[11]. 3.1.1 Why molecular electronics? Intrinsically entire electronic processes in nature, from photosynthesis to signal transduction, occur in molecular structures. For electronic epplications, molecular structure have four major advantages: Size: The size scale of molecules is between 1 and 100nm, a scale that permits functional nano-structures with attendant advantages in efficiency, cost and power dissipation. Assembly and recognition: One can exploit secific internolcular interaction to from structures with nano-scale self assembly. Molecular recognition can be used to chance electronic attitutde, providing both swithing and sensing capabilities on the one molecule scale. Dynamical stereochemistry: lots of molecules gave multiple distinct stable conformations or isomers. Such geometric isomers can gave distinct optical and electronic properties. For instance, the retinal one switches between more than one stable structures, a process that transduces light into a chemoelectrical pulse and allows vision. Synthetic tailorability: with choice of character and geometry, ona can extensively vary a transport of the molecule, binding, structural and optical properties. The instrument of molecular synthesis are extremely developed.[12] [http://www.nanowerk.com/nanotechnology/reports/reportpdf/report52.pdf] 3.1.2 Electrode The molecule electrode interface is a severely significant component of a molecular junction. It might limit current flow or completely modify the measured electrical response of the junction. Lots of experimental platforms for constructiong molecular electronic devices are founded on practical comsideration. This approach is in numerous ways the boon and the disaster of the field. For instance, the sulfur gold bond is a fabulous chemical hangle for forming self assembled, forceful organic monolayers on metal surfaces. Other technics such as using a scanning probe tip a cÄ ±ntact the molecule are frequently employed in part. Becuse that avoid processing steps that can damage or unexpecteably modify the molecular component. Optimally the couice of electrode materials would be based not on the easy of production or measurement, but rather on first principles considerations of molecule electrode interactions. On the other hand, in state of the art for the theory of molecule electrode interfaces is very elemantary. [http://www.nanowerk.com/nanotechnology/reports/reportpdf/report52.pdf] 3.1.3 DNA Consider a protein that spans a cell membrane and shuttles information across that membrane. The protein self assembles and self orients in the membrane; it also might switch between two forms, only one of that will transmit the chemicalsignal. Proteins are big molecues and indeed a specific molecular size is required to achieve such a rich combination of properties. The rotaxane molecule shown large and comples, but it is indeed efficiently and small designed, given the set of mechanical, chemical, and electronic properties that have been built into it[16]. Quite likely, transport in DNA junctions will show that the molecule or at least naturally occuring DNA is actually a wide bandgap semiconductor characterized by localized hole hopping between the low energy guanine cytosine pairs. Also guanin yields the most stable positive ion. Because the band gap is wide, DNA seems colourless and long range coherent charge motion is improbable[17]. 3.1.4 Circuit Architecture The potential of chemical synthesis to design specific and maybe even useful device behaviors is rapidly being realised. The following question, what sorts of circuit architectures can most take advantage of molecular electronics, is nowadays receiving rather a bit of attention both from computer scientists and from researchers; progress towerd indentifying and constructing working molecular electronics circutry has advanced fastly[13]. 3.1.5 The Future The primary challenges of realizing a true molecular electronics technology are wintry. Controlled fabriaction to within specified tolerances and its expermental verification is a exclusive problem. Self assembly schemes based on molecular recognition will be viral for that work. Absolutely reproducible measurments of junction conductance are only beginning in laboratories at Cornell, Harvard, Delft, Purdue and karlsruhe Universities and at the Naval research laboratory and same centers. A lot of the technology targets of molecular electronics, such as the computational applications duscussed, should perhaps be viewed as drivers for steering the field forward and for defining the critical and rate limiting challenges that must be overcome[14]. 3.2 Electron transport in molecular wire junctions Molecular conductance junction are structures in that unimolecules or minor groups of molecules conduct electrical current between one than one electrodes In such junctions, the linkage between the molecule and the electrodes very affects the current boltage characteristics. Considering theoretical and several experimental advances, including the understanding of basic systems, there is still limited correspondence between theoretical and experimental studies of these systems[18]. 3.3 Mesoscopic features of charge Generation in organic semiconductors Over the past twenty years, organic materials gave been extremly investigated by countless research groups for implementation in organic photo voltaic(OPV) devices. The organic semi conductors is protrusive by their potential low cost and facile tunability, making organic photovoltaic devices a knowledfe gap in our common understanding of materials, so boyh the time scale and lenght scale (fento to microsecond and nano to micrometer) proper to OPV functionality occupy a challenging a impressive space between the traditional regimes of quantum mechanics and solid state physics[19]. 4. Conclusion Ratner lead up lots of field, research centre and laboratories foremost; International Business Machines (IBM) and The defense Advanced Research Projects Agency (DARPA). Also, He described his experiences as an organizing member; a member of the board of directors and being on steering and selectrion committee. The significance of gaving a staff at research centre and proposal some thoughts on the future nanotechnology. Once for all, Ratner have a part in many today’s technology References [1] J. R. Heath and M. A. Ratner, Physics Today 56, 43 (2003) [2] J. R. Reimers, C. A. Picconnatto, J. C. Ellenbogen, and R. Shashidhar (eds.), Ann. New York Acad. Sci. 1006 (2003) [5] J. R. Heath, P. J. Kuekes, G. S. Snider and R. S. Williams, Science 280, 1716 (1998) [6] Y. Wada, Proc. IEEE 89, 8 (2001) [7] J. M. Tour, W. L. Zandt, C. P. Husband, S. M. Husband, L. S. Wilson, P. D. Franzon and D. P. Nackashi, IEEE Trans. Nanotech, 1, 2 (2002) [8] M. Macucci, G. Iannacone, L. Bonci and M. Girlanda, IEE Proc. Circuits Devices Syst. 151, 5 (2004) [9] A. Chaudhary, D. Z. Chen, X. S. Hu, M. T. Niemeier, R. Ravichandran and K. Whitton, IEEE Trans Comp. Aided Des. Int. Cir. Sys. 26, 11 (2007) [10] A. Aviram and M. A. Ratner, Chem. Phys. Lett., 29, 277 (1974) [11] J. C. Ellenbogen and J. C. Love, Proceedings IEEE 88 (3), 386 (2000) [12] Thomas Bjà ¸rnholm References:Tue Hassenkam, Kasper Moth-oulsen, Nicolai Stuhr-Hansen, Kasper Nà ¸rgaard, M. S. Kabir, and Thomas Bjà ¸rnholm. Self-Assembly and Conductive Properties of Molecularly Linked Gold Nanowires. Nano Letters, 4 (1), 19 -22, 2004. [13]. A. J. Heinrich et al., Science 298, 1381 (2002). [13] A. Bachtold, P. Hadley, T. Nakanishi, C. Dekker, Science 294, 1317 (2001); Y. Huang, Science 294, 1313 (2001); P. Avouris et al., Physica B 323, 6 (2002); Y. Chen et al., Nanotechnology 14, 462 (2003). [14] A. DeHon, in Proc. First Workshop on Non-Silicon Computation, available at http://www.cs.caltech.edu/research/ic/ pdf/molecular_nsc2002.pdf [15] P. J. Kuekes, R. S. Williams, â€Å"Demultiplexer for a Molecular Wire Crossbar Network,† US Patent 6,256,767 (3 July 2001) [16] A. J. Heinrich et al., Science 298, 1381 (2002). [17] D. Porath, A. Bezryadin, S. de Vries, C. Dekker, Nature 403, 635 (2000). [18] Nitzan, A, Ratner, M 2003, Electron Transport in Molecular Wire Junctions, Science, 5624, p. 1384, JSTOR Journals, EBSCOhost, viewed 7 May 2015. [19] Savoie, B, Jackson, N, Chen, L, Marks, T, Ratner, M 2014, Mesoscopic features of charge generation in organic semiconductors, Accounts Of Chemical Research, 47, 11, p. 3385-3394, Scopus ®, EBSCOhost, viewed 7 May 2015. [20] Cao, M, Deng, L, Xu, H 2015, Study of PNA-DNA hybridization by AFM-based single-molecule force spectroscopy, Colloids And Surfaces A: Physicochemical And Engineering Aspects, 470, p. 46-51, Scopus ®, EBSCOhost, viewed 7 May 2015.

Threatening Forces

Threatening forces are every where we look in life. Almost anything could be considered a threat in today s society. The poem by James Joyce, I hear an Army Charging Upon the Land, contains evidence of a threatening force. The threatening force in this poem is punk rock kids at a punk rock show. Threatening forces are very apparent in this poem. A prime example of one is when he says Arrogant, in black armor. He is talking about kids in leather jackets. It is there way of proving they are punk and it looks threatening. Seeing people in leather jackets is scary, especially when society has trained us to think that black is a sign of. We have been trained to think that anything that stands out is scary and people in black leather jackets stick out like a sore thumb. Obviously, when James Joyce says in black armor, it is a threatening force of punk rock. Punk rock is a very firm theme of this poem that is supposed to be menacing. This is established when it says, Clanging, Clanging upon the heart as upon an anvil. This is saying how he feels that the chains that the kids wear are frightening. He feels that the sound of their chains dangling together is intimidating. When people who wear chains run the often make a loud noise and if you wear more than one, which most people do, it makes an extremely loud noise which can be demoralizing. Clearly, the sound of the chains clanging together is a threatening sound. The people who listen to punk rock music are a reoccurring theme of peril. The threatening force of punk rock is extravagant when James Joyce says; They come out of the sea and run shouting by the shore. This is talking about them after a concert and how they are rowdy. Them coming out of the sea is when they come out of the mosh pit, out of the sea of people. After this they are often rowdy with the little energy they have left over. They are talking loudly because their hearing was just blasted by the loud music. People who are in a really good mood and acting a bit rowdy are often seemed to be dangerous especially if they are yelling. Evidently, punks after a concert are considered a threatening force to society. The poem, I Hear an Army Charging Upon the Land, is about the threat that punk rock supposedly puts on our society. Society is chained to its belief that anything different is threatening. Even though most of these people are not the least bit scary. It is hard to believe that, when the leaders of society, like the police, are always blaming the problem of on these types of people. Is punk rock really a threatening force in society or just a way that we have been brain washed to fear change and difference?

Individual Lesson Plan: Life Cycle of a Butterfly Essay

Introduction: In this lesson, 2nd grade students will participate in a class on the life cycle of a butterfly. Students will learn standards-aligned science concepts and also benefit from cross-curricular instruction, through the incorporation of reading, writing, and hands-on activities. These modalities will be used to help students understand the concept of the life cycle and make real-life connections to the human life cycle. The lesson will last for approximately forty-five minutes. The lesson will be taught within a small suburban school of approximately 650 students, ranging from kindergarten to 5th grade. The school currently is receiving Title 1 funds, with 70% of its students on free or reduced breakfast and lunch. The school is currently in good standing and has met AYP for the past two years. There are a total of 20 students in the class, which displays the following demographics: 50% Caucasian, 20% African-American, 20% Hispanic and 10% Asian. The class distribution includes 12 boys and 8 girls, and a total of 5 ELLs. Two students have an active IEP, and five students have been identified as gifted and talented. The language level of the students is classified as the elementary or intermediate level of English language proficiency. Description of Lesson: Lesson: Butterfly Life Cycle Time Allotment: This lesson will be taught in one forty-five minute class period. Content Objectives: By the completion of this lesson students will meet two objectives. Students will be able to identify the four life cycle stages of a butterfly. Also, all students will be able to list the stages of the butterfly life cycle in order. Language Objectives: The second grade students will also meet two language objectives by the end of this lesson. Students will identify the Greek roots of certain vocabulary words. Students will also define the term â€Å"compound words†. State Standards: The student will investigate and understand that plants and animals undergo a series of orderly changes as they mature and grow. (Grade two content science standards, 2007). Key Vocabulary: In this lesson students will become familiar with a variety of key vocabulary words to include the following: Oval egg, caterpillar, larva, metamorphosis, chrysalis, pupa, imago, forewing, wingtip, hindwing, margin, abdomen, thorax, proboscis, antennae, and wing base. Materials: Students will use several materials in order to complete this lesson, which are listed as the following: paper bag, small plastic representations of butterfly stages to put in paper bag, KWL graphic organizer, computer stations with internet access for ESL students, clay, utensils to carve into clay, Greek root/compound word identification assessment sheet, life cycle stage and body part labeling assessment sheet. SIOP Features: This lesson will utilize the following SIOP features: ————————————————- SIOP Features: ————————————————- PreparationScaffoldingGrouping Options ————————————————- ___ Adaptation of Content_X_ ModelingX Whole Class ————————————————- _X_ Links to Background___ Guided practice___ Small Group ————————————————- _X_Links to Past Learning___ Independent PracticeX Partners ————————————————- ___ Strategies Incorporated_X_ Comprehensible Input___ Independent ————————————————- ————————————————- This lesson begins by drawing on information students have recently learned in previous lessons about shapes and textures as well as student background knowledge about butterflies, the focus of this lesson. Before the students arrive in the classroom, the teacher will place small plastic representations of butterflies in a paper bag; a total of 4 models representing the four life stages of butterflies will be placed in the bag. When the students arrive, the instructor should begin with the following exercise, which is designed to capture student interest and highlight key vocabulary words in a â€Å"kid-friendly† manner in order to increase comprehensible input. The instructor should close the bag and shake it, after which students should take turns putting their hands in the bag to feel the models. The teacher should ask the students to describe the shape and texture of what they feel, offering the options of â€Å"square†, â€Å"oval†, triangular†, â€Å"rod-shaped†, â€Å"smooth†, â€Å"rough†, and â€Å"fuzzy†, for example. The teacher should remind the students of the definitions of these words and ask the students to guess what they are feeling in the bag, writing all the guesses on the board. Once all students have had a turn, the instructor will reveal the models and explain that they represent the different life stages of a butterfly, emphasizing how the organism takes on different forms and textures depending on the stage it is in. The instructor will then engage the students in a 3-minute whole class discussion about their experience with butterflies, after which he should present the content and language objectives for this lesson. Lesson Focus: The teacher will present a KWL graphic organizer on the white board, explain that it will be used to help understand the literature on butterflies that they will soon read, and then model how it should be completed, using the teacher’s own background knowledge about butterflies. The sample graphic organizer should remain on the board to be used as a reference while students complete their own sheets. Guided Practice: The teacher will lead the class to the computer lab, KWL charts in hand, and pair students in heterogeneous strong language/low language couples before instructing them to log onto the www.kidsbutterfly.org website. The instructor should walk around the room, observing student progress and giving extra help to pairs with ELL’s who might be struggling to gain understanding from the website or completing the KWL chart. ELL students who seem to be having great difficulty reading should be shown how to read the literature in their native language if it is one of the options. After the reading, students will return to the classroom where the teacher will lead a grand discussion on the vocabulary words that students encountered, giving a mini-lesson on compound words when reviewing the terms â€Å"wingtip†, â€Å"hindwing†, and â€Å"forewing† and a mini-lesson on words with Greek roots and their root definitions when reviewing the terms â€Å"metamorphosis† and â€Å"chrysalis.† For the purpose of engaging ELL students whose native language is Latin-based, the teacher should explain how many English cognates, alternatives to more colloquial terms, are very similar to the counterparts in the ELL’s first language, giving the example of the word â€Å"calculate† as opposed to the term â€Å"figure out†. Independent Practice: The teacher will explain that the class will now do individual projects involving the creation of butterfly models. The teacher should show completed clay models of the four stages of a butterfly life cycle and then demonstrate, using new clay and carving utensils, how to create a butterfly in its final stage so students understand the desired size and extent of detail. The instructor should then post pictures of the butterfly stages on a readily visible board and distribute the materials to students (clay and carving utensils). The teacher will then walk through the room, aiding students as necessary in the creation of their models. Review/Assessment: After creating the models, the students will be assessed to determine if they have achieved the content and language objectives. Individually, the students will complete a multiple choice test assessing their ability to identify compound words and the definition of â€Å"metamorphosis† and â€Å"chrysalis† as well as a sheet on which the student will be required to label the life cycle stages and the body parts of a butterfly. Students should spend no more than 10 minutes on both assessments, but ESL’s will be given an extra five minutes to complete them. Students will receive a percentage score on both assessments and must receive at least an 85% on either test to demonstrate mastery of the material. Conclusion: At the conclusion of this lesson, students will be able to identify the various stages of the life cycles of a butterfly. Students will also understand that all living things have a life cycle, and specific attributes of the life cycle stages vary from one species to the next. This lesson utilizes not only content-based instruction but also sheltered instruction, which helps to promote English language proficiency, in part by rendering the information being presented more readily comprehensible. It is designed to educate English language learners, as well as the general student population. According to Echevarria, Vogt, and Short (2008), â€Å"ELLs must pull together their emerging knowledge of the English language with the content knowledge they are studying in order to complete the academic task† (p. 6). Throughout the lesson, students will learn science concepts and also benefit from cross-curricular instruction through the incorporation of reading and writing into the lesson. As an extension activity, students will take a field trip to the Museum of Science, where they will be able to see the similarities and differences between various species’ life cycles, including egg development, plant growth, and metamorphosis. Students will then participate in a post-test life cycle activity, to reinforce learned concepts, and address any gaps in comprehension. References Common Wealth of Virginia Board of Education. (n.d.). English standards of learning. Retrieved from http://www.doe.virginia.gov/testing/sol/standards_docs/english/stdsk-8/stds_english2.pdf Commonwealth of Virginia Board of Education. (2003). Science standards of learning curriculum framework . Retrieved from http://www.doe.virginia.gov/testing/sol/frameworks/science_framewks/framework_science2.pdf Echevarria, J., Vogt, M., & Short, D. (2008). Making content comprehensible for English learners: The SIOP ® model (3rd ed.). Boston, MA: Allyn and Bacon. The Children’s Butterfly Site. (n.d.). Retrieved from http://www.kidsbutterfly.org/